Client Concierge & Help Center

When you select an available advisor and click "Talk," our telecommunications bridge dials your phone and connects you directly to the reader. Your personal phone number is completely masked and never revealed to the reader. There are no voicemails or message boxes—if a reader is engaged, you are notified immediately so your time is respected.

All rates are transparently displayed on each reader's profile (per-minute for telephone calls and per-message for text readings). You are only billed for the exact duration of your completed connection. Billing statements appear under a discreet, secure descriptor for complete financial privacy.

Only 4% of applicants are accepted into our network. Every reader undergoes identity verification, blind test readings with senior evaluators, and strict ethics reviews. We enforce a zero-tolerance policy for fear-based upselling, cold-reading tactics, or unsolicited off-platform contact.

Yes, 100%. We maintain strict client anonymity. Calls and texts are processed through encrypted channels without recording. Readers do not receive your phone number, billing address, or last name, ensuring your sessions remain your private business.

If you do not feel an authentic energetic connection with your chosen advisor within the first 2 minutes of your reading, you may end the call and contact our support team for a reading credit to try another reader who better resonates with you.